Privacy Policy
Effective date: 12/02/26
Business name: Bright Futures SEN, Family & Adult Support
Email: brightfuturessen@gmail.com
Website: brightfuturessen.co.uk
1. Introduction
Bright Futures SEN, Family & Adult Support respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information may be collected, how it is used, how it is stored, and your rights in relation to that information.
2. Who We Are
Bright Futures SEN, Family & Adult Support provides practical support, guidance, and assistance to children, families, and adults. For any questions about this Privacy Policy or how your information is handled, please contact:
Email: brightfuturessen@gmail.com
3. Information That May Be Collected
Depending on the service requested, personal information may include:
name
email address
phone number
postal address
information provided in enquiries details relevant to support requested forms, reports, letters, or documents shared payment and invoicing details where relevant website usage information where forms or analytics are used
4. How Information Is Collected
Information may be collected when you: contact Bright Futures by email, social media, phone, or website form
enquire about services
send documents or evidence
request guidance or assistance
book support
use the website
Information may also be provided by a parent, carer, or authorised person acting on someone else’s behalf.
5. How Information Is Used
Personal information may be used to:
respond to enquiries
provide agreed services
prepare forms, letters, or documents
communicate regarding support
arrange bookings or appointments
manage payments and invoices
improve services and website use
meet legal or regulatory obligations
6. Lawful Basis for Processing
Information is only used where there is a lawful reason to do so, including:
providing requested services
legitimate business interests
compliance with legal obligations
consent where required
7. Confidentiality
Personal information is treated with care and confidentiality. Information will only be used where necessary to provide support, manage services, or where required by law.
8. Sharing Information
Personal information is never sold. Information may be shared where necessary and appropriate, for example with: The client, a parent, carer, or authorised representative, schools, local authorities, NHS services, tribunals, or relevant organisations where support has been requested accountants, payment providers, or website providers legal or regulatory bodies where required by law
9. Data Retention
Information is only kept for as long as reasonably necessary.. As a guide: client records may be retained for up to 2 years enquiries not leading to work may be kept for up to 12 months financial records may be kept as required by law
10. Data Security
Reasonable steps are taken to protect personal information from unauthorised access, loss, misuse, or disclosure However, no online system can be guaranteed to be completely secure.
11. Your Rights
You may have rights including:
access to your personal data
correction of inaccurate information
deletion in certain circumstances
restriction of processing in certain circumstances
objection in certain circumstances
withdrawal of consent where consent applies
making a complaint
12. Complaints
If you have concerns about how personal information is handled, please contact:
Concerns will be acknowledged within 3 working days where possible. You also have the right to complain to the Information Commissioner’s Office (ICO).
13. Cookies and Website Use
This website may use cookies, contact forms, or analytics tools provided through Squarespace or connected services.
These may collect limited technical information such as browser type, IP address, or website usage data
14. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be shown on this website.
